My insurance company recommended another shop, can I still have my vehicle repaired by you?
Yes. You may have the shop of your choice make the repairs. You are not required to use a shop selected by a claims adjuster. However, you are required by your policy to allow your insurance company a reasonable amount of time to inspect the damages prior to repairing them.
Do you repair all vehicles?
Yes. We repair all makes and models.
What is a “Direct Repair Facility”?
Insurance companies will often establish a relationship with collision centers to streamline the repair process. We have such a relationship with many, major insurance companies. Essentially, it allows us to begin repairs on a vehicle without waiting for the insurance estimator to inspect the vehicle.
Do you guarantee your work?
Yes. We offer a Limited Lifetime Warranty on all of our repairs for as long as you own the vehicle.
How long will it take to repair my vehicle?
The amount of time it takes to repair your vehicle depends on some factors we are unable to control. For example, availability of parts and how long it may take for your insurance company to process the claim. When we prepare your quote, we will supply you with an estimate of how long it will take to repair your vehicle. We will keep in touch with you if there is a change in our original time estimate.
Do you work on vehicles that have not been in an accident?
Absolutely! We can repair minor dings and scratches, as well as perform a full detail on your vehicle.
Do you use factory parts?
Yes. We prefer to use original equipment manufacturer (OEM) parts for all repairs. Your insurance company might only pay for aftermarket, rebuilt, recycled, or reconditioned parts. If you have questions, do not hesitate to discuss it with one of our trained estimators.
Do you have rental cars available?
Yes. We understand that in this day and age our customers may not be able to go without a car during the time it takes to repair your vehicle. Whether your insurance will pay for a rental car depends upon your coverage. Check your policy or with your agent.